Privacy Policy:

At VIP Jewelry, we respect the privacy of all our website visitors and customers. We are committed to protecting your personal information and ensuring that your shopping experience is safe and convenient. Personal information is collected solely to provide and improve our services. This information includes, but is not limited to, your name, address, phone number, email address, and payment details.

Collection and Use of Information:

We collect information from you when you register on our site, place an order, or participate in a survey. This information is used to facilitate purchases, customize your shopping experience, and improve our site and services. We will not share or sell your personal information to any third party unless it is necessary to complete a purchase or comply with the law.

Security:

We employ a variety of security measures to maintain the safety of your personal information. This includes using SSL (Secure Socket Layer) technology to protect sensitive information such as payment details. All information is stored on secure servers and is accessible only by authorized personnel.

Return Policy:

At VIP Jewelry, we value our customers' satisfaction and strive to offer high-quality products. If you are not satisfied with your purchase, you can return the product within 24 hours of receipt if you wish to return it without any defect in the product. Please note that transfer fees will be deducted from the refunded amount, and the full amount will not be refunded.

Returns for Manufacturing Defects:

You may return the product within 14 days of receipt if there is a manufacturing defect in the product. Products that are damaged or malfunctioned due to customer mishandling will not be accepted. The product must be in its original condition and not damaged by the customer. A purchase invoice must be presented when requesting a return. Returns are accepted only through our physical branches and not through our app. Return Conditions:

Return Without Manufacturing Defect:

The return must be made within 24 hours of receiving the product. Transfer fees will be deducted from the refunded amount. The product must be in its original condition and not damaged by the customer. A purchase invoice must be presented when requesting a return. Returns are accepted only through our physical branches and not through our app. Return for Manufacturing Defects:

The return must be made within 14 days of receiving the product. Transfer fees will be deducted from the refunded amount. The product must be in its original condition and not damaged by the customer. A purchase invoice must be presented when requesting a return. Returns are accepted only through our physical branches and not through our app. Exchange Policy:

We offer an exchange policy within 3 days of receiving the product. For exchanges, the original purchase invoice must be presented. The product will be inspected to ensure there is no damage due to misuse. Jewelry will be carefully checked to ensure it is clean and intact upon receipt. Exchanges are accepted only through our physical branches and not through our app.

Exchange Conditions:

The exchange must be made within 3 days of receiving the product. The product must be in its original condition and unused. The original purchase invoice must be presented. The product will be inspected to ensure there is no damage or defects due to misuse. The product must be clean and intact upon receipt. Exchanges must be made at one of our physical branches and not through the app. Policy Changes:

We may update the Privacy Policy, Return, and Exchange Policies from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we encourage you to review the policy regularly to stay informed of the latest information.

Contact Us:

If you have any questions or concerns about the Privacy Policy or Return and Exchange Policies, please feel free to contact us via email or phone:

Phone: +97477477795